Terms and Conditions

Terms and Conditions for the supply of vehicle delivery services

For credit account customers, an invoice will be emailed after delivery of your service booking and based on the information your company provided.

For non-credit account customers, (cash customers) an invoice will be emailed for your booking and based on the information provided. The invoice must be paid in full before we can proceed with your vehicle movement booking and service delivery. You will receive an email confirmation of booking once payment has been received.

Please note, additional charges may apply should the information you provide be incorrect such as postcode or any such information that changes the cost of delivering the service.

Changing the information required for the delivery without notification may invalidate the contract and additional fees may apply to complete your vehicle delivery. The vehicle must be ready for collection when the driver or transporter arrives. Waiting time will be charged at £20/hr if the vehicle is not available for collection. If the collection is cancelled no refund will be provided. Job bookings cancelled after 1pm one working day before the collection day will be charged in full.

For the booking of a professional driver service (where a professional driver is used to drive your vehicle to the delivery location) the following terms and conditions are applicable:

a) Your vehicle must be driveable

b) If your vehicle breaks down between collection and delivery you will still be charged the full delivery fee and will also need to arrange recovery at your cost.

c) The vehicle must be roadworthy, road legal and have a valid MOT and TAX disk (we can drive a vehicle with no tax but trade plates must be requested prior).

d) The vehicle must not contain any illegal or unsafe objects. A full abort may be applicable and is at your cost if you fail to advise prior.

e) Vehicles should be fuelled for the journey. Any fuel required during the journey will be paid in cash at delivery point to the driver or invoiced at the pump price plus VAT at the prevailing rate.

f) Any road tolls or additional and unavoidable journey costs will be invoiced plus VAT at the prevailing rate.

g) Neither the professional driver or Shift A Car are liable for; any glass breakage such as headlights or windscreens; tyre punctures or road damage caused by potholes, stones or such like.

h) Shift A Car Ltd is providing a managed booking and payment service. Your vehicle is insured by the carrier company or individual delivering the vehicle delivery service between the signatures at collection & delivery point.

i) Shift A Car is not liable for any damage to your vehicle. Should Shift A Car ever be found responsible then our liability is limited to the value of one British pound.

For the booking of a transported service (where your vehicle is loaded onto a truck or trailer and transported to the delivery location) the following terms and conditions are applicable:

a) The vehicle must start, drive forward and back and brake safely. If not the delivery is considered a recovery and additional fees may be required to load/unload the vehicle. If the transporter arrives at the collection point and the vehicle cannot be loaded the job will be aborted without refund or invoiced in full.

b) The vehicle must be accessible in order load the vehicle(s) onto a truck or trailer and there must be adequate access for the truck to load safely. If we cannot load the vehicle the job will be aborted without refund or invoiced in full.

c) Shift A Car Ltd is providing a managed booking and payment service. Your vehicle is insured by the carrier company or individual delivering the vehicle delivery service between the signatures at collection & delivery point.

d) Shift A Car is not liable for any damage to your vehicle. Should Shift A Car ever be held responsible then our liability is limited to the value of one British pound.

Finally, thank you for choosing to use Shift A Car. We pride ourselves in providing the industry's best-managed vehicle delivery service. Vehicle logistics can be complicated and can easily go wrong if incorrect information is provided. To avoid this we make information as transparent as possible and while some of the above may seem scary it is to make sure that both you, our drivers and transporters and Shift A Car have clear roles and responsibilities.